Information

Shipping Information:

Our normal shipping method is by USPS Priority Mail, smaller items like key chains, stickers, bumper stickers, etc. may be sent First Class Mail.

Because of the nature of our merchandise, some items may take some time to be manufactured, packaged, and/or shipped. All orders are NOT shipped the same day the order is received. Many of our items are custom made or made to order. Some come from foreign manufacturers. Many are stock items that we can ship the same day we receive your order. If you need an order by a specific date, call us. We'll do everything we can to get your item to you, if possible. Also, when UPS, FedEx or USPS says "3 day service" for example, that means your order will take 3 normal business days to deliver, after the day of shipment. Saturdays, Sundays, and any holidays observed by UPS, FedEx or USPS are not included. Shipping/mailing companies may experience unforeseen delays and we cannot be responsible for resulting delays in filling orders. We will do everything we can to expedite as much as possible, however, many delays are far beyond our control. Orders may require verification of delivery address, so please provide daytime phone number. You cannot cancel an order simply because it did not arrive when you wanted it to. Refused shipments will be charged return shipping and restocking fees. Some shipping times may be longer than expected or promised because of weather delays or delays at international boarders, for example. These delays our far beyond our control. If our order page shows a zero amount or other inaccurate amount for shipping, we will email you with the proper amount. Damages in shipment must be reported to the delivery person at the time of delivery and prior to signing for the package. A shipment that has been signed for will be assumed to be in good condition. Refused shipments may be charged a service fee and/or a restocking fee and shipping charges. The customer is responsible for all rerouted packages or signature by anyone other than customer.

Refund, Returns and Cancellation Policies:

One of the many things that sets us apart in the mail order industry is the quality of what we sell. Because we want to ensure all of our customers that they are receiving top quality merchandise that is pristine and new, we have established the following return policy. Virtually all sales are final. Only after receiving a Return Merchandise Authorization (RMA) number from us can items that are received defective be returned for replacement or refund. You must contact Keltic Nation for proper return procedures. If a replacement is not available after we have exhausted any chance of finding a replacement, then a refund may be requested. Refused shipments may be charged a 20% restocking fee and the customer will be responsible for all shipping charges to and from Keltic Nation. Shipping charges are nonrefundable. In no event will Keltic Nation accept a return of any item that has been abused, neglected, or in any way damaged by the customer. Some products may not be returnable under any circumstances. We have developed this policy to protect those customers who are genuine customers and deter those who make purchases just to use an item for a specific event and then want to return it. You cannot return an item for reasons such as changing your mind, finding it elsewhere at a lower price, it went on sale shortly after you purchased it, it did not arrive on time, etc. Summarily, the only valid reason for requesting a return is a defective item - which may be replaced as described above. Unauthorized shipments from customers will be refused and returned to customer. After contacting Keltic Nation unopened items sold and fulfilled by Keltic Nation within ten(10) days of delivery for a full refund (less shipping and handling charges). Credit to your card will be processed upon successful receipt of the item at the below address. Keltic Nation is not responsible for the cost of return shipping. This Policy does NOT include custom made items such as Kilts, Jackets and etc.

Payment Options:

We accept VISA, MasterCard, and American Express. You may also pay using the PayPal payment service. To help us keep costs down by reducing the risk of fraud, your card is authorized when you place your order using the latest technology in secure verification software/procedures. It is then charged when we have initiated shipment of the item to you. Credit card companies use your billing address information in the verification process, so be sure to provide us with your correct credit card billing address information as well as your ship-to information and phone numbers. Providing this information will help avoid delays in processing your order. If your ship-to information is different than the bill-to information on your credit card, you must contact your credit card company directly and advise them of the alternate address. We reserve the right to verify charge card billing address, or to ship only to charge card billing address. At this time, we do not accept COD orders.

To check on the status of an order please feel free to e-mail sales@kelticnation.com